E-Commerce Consulting
Channel strategy, store operations and conversion optimisation, grounded in your own data.
- Free discovery call
- Transparent process, clear deliverables
- Remote, across Turkey
E-commerce in Türkiye is growing fast, both through marketplaces that offer huge opportunities (giants such as Trendyol, Hepsiburada and N11) and through direct sales channels (brands' own websites) where brands build their own identity and customer relationships. Succeeding in this dynamic ecosystem takes far more than being present on one platform. A consistent strategy across channels, command of marketplace dynamics, effective marketing for your own site and operational excellence are the cornerstones of sustainable growth. But managing this complex structure, setting the right strategy and getting maximum yield from every channel takes serious expertise and resources. At Trigon Kreatif, with our command of the nuances of the Turkish e-commerce market and our holistic approach, we are here to strategically manage and grow all your e-commerce operations, from making your brand stand out on marketplaces to turning your own e-commerce site into a profitable hub.
Multichannel Strategy & Marketplace Mastery
We have deep command of the algorithms, campaign dynamics and competitive landscape of Turkish marketplaces. We plan and execute how you position yourself on each channel, how you make your products stand out and how you create synergy between channels.
Performance-Driven Growth
Being present in e-commerce isn't enough; growing and making a profit is what counts. We increase conversion rates (CRO), lower customer acquisition costs (CAC) and make data-driven improvements while continuously tracking your profitability.
Operational Excellence
The unseen hero of successful e-commerce is flawless operations. From inventory management to logistics, from order management to customer service, we analyze all your back-end processes and offer solutions that increase efficiency (technological integrations if needed…
Problem
Does any of this sound familiar?
Traffic comes in, orders do not follow, and nobody can say where it breaks.
Channel Confusion and Lack of Strategy
No clear strategy on how much to focus on which channel (marketplaces? your own site? all of them?) or how to build synergy between channels.
Marketplace Management Challenges (Trendyol, Hepsiburada, N11, etc.):
Understanding platform algorithms and moving products up the rankings (listing optimization, SEO).
Competitive pricing and profitability management.
Effective campaign management and ad (Sponsored Products, etc.) optimization.
Operational difficulties with the seller panel, inventory tracking and order management.
Find the leak before buying more traffic. Usually it is the product page, shipping, or checkout.
How we work
Step by step
No surprises. At every stage you know what we're doing and what comes next.
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01
Comprehensive Situation Analysis and Goal Setting
We analyze in depth your current e-commerce performance (marketplaces and/or your own site), operational processes, financial data and competitors. We clarify your business goals (growth, profitability, brand awareness, etc.). Through a SWOT analysis, we identify your strengths and weaknesses, opportunities and threats.
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02
Strategy Development and Channel Optimization
We determine the channel strategy best suited to your target audience and goals (marketplace-focused, DTC-weighted or hybrid). Marketplace Strategy: We detail how you position yourself on which marketplaces, product listing optimization, pricing tactics, and campaign and ad strategies (specifically for Trendyol, Hepsiburada, N11, etc.). Your Own E-Commerce Site (DTC) Strategy: Platform selection/optimization,…
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03
Operational Planning and Optimization
We identify the most efficient models and plan improvements for inventory management, warehouse/logistics processes, shipping agreements, packaging and returns management. We identify the technological infrastructure needs (PIM, OMS, CRM, integrations) and offer solution recommendations. We optimize customer service processes.
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04
Implementation and Management
We make sure the strategies are put into action: marketplace store management, improvements on your own site, setup and management of ad campaigns, SEO work, etc. We make sure operational processes (order flow, inventory updates, etc.) run smoothly. Full Process Management: Optionally, we can take over the day-to-day management of all your e-commerce operations.
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05
Performance Tracking, Reporting and Continuous Optimization
We regularly track the defined KPIs (sales, traffic, conversion rate, return on ad spend – ROAS, customer acquisition cost – CAC, profitability, etc.). We deliver detailed performance reports. In light of the data and market dynamics, we continuously test, analyze and optimize strategies and implementations (Agile Approach).
Scope
What's included?
You see exactly what you get in the quote — no black boxes.
Get a quote for this service →- Channel strategy
- Store operations
- Conversion work
- Reporting
Outcome
What you get out of it
Higher Total Sales and Revenue
Reaching more customers and increasing sales volume with optimized strategies both on marketplaces and on your own site.
Improved Profitability
Raising net profit margin through operational efficiency, optimized ad spend and the right pricing.
Strong Marketplace Performance
Better rankings, higher seller scores and effective campaign management on platforms such as Trendyol, Hepsiburada and N11.
A Successful, Growing DTC Channel
Your own e-commerce site that reflects your brand identity, is profitable and has a loyal customer base.
Operational Excellence
Smooth inventory management, fast and error-free order fulfillment, efficient logistics and low return rates.
Data-Driven Decision Making
Understanding your e-commerce performance with clear KPIs and regular reporting, and taking the right strategic steps.
References
Our work in E-Commerce Consulting
Frequently asked questions
Frequently asked questions
What does e-commerce consulting cost? Why should I invest in you instead of working with my own team?
You should see the cost of e-commerce consulting not as an 'expense' but as 'a strategic investment toward profitability and growth'. The real question isn't 'how much will I pay?' but 'with this expertise, how much more will I earn, how much of my potential on Turkey's marketplaces (Trendyol, Hepsiburada and others) will I unlock, and how much operational cost will I save?' The hidden cost of wasted ad budgets, missed opportunities in Trendyol's algorithm, mismanaged campaigns on Hepsiburada or low conversion rates on your own site, when you try to manage on your own or with inexperienced teams, is usually much higher. Instead of just 'doing something', we offer a data-driven strategy that optimizes your entire e-commerce ecosystem, from marketplaces to your own site, specifically for Turkey, so that every lira turns into measurable results. Your investment goes not just to consulting but to the foundations of sustainable profitability and market leadership.
What exactly do you do? Do you just give advice, or do you manage my stores? Do you also look after my own site?
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Succeeding on platforms like Trendyol and Hepsiburada is very hard. How can you really help us?
Yes, you're right: succeeding on platforms like Trendyol and Hepsiburada is hard, because it isn't limited to 'uploading products and running ads'. It takes understanding, with a chess player's mastery, each platform's constantly evolving Turkey-specific algorithm, its fierce competitive dynamics, the subtleties of special campaign periods like Efsane Cuma (Turkey's Black Friday–style sales event) and every detail of the seller panels. This is exactly where our years of deep field experience in the Turkish market and our always up-to-date knowledge come into play: we optimize your listings not just with generic keywords but by analyzing Trendyol's and Hepsiburada's own internal search trends, critical category dynamics and your competitors' real-time strategies. We know which ad model (Sponsored Products, Banner, Influencer and so on) will deliver the highest ROAS for your specific product and goal, on that platform and under current conditions, and we manage your ad budget with a surgeon's precision. What's more, by proactively managing your seller score and customer reviews, we make you a favorite not only of the algorithm but of real customers too. We also show the agility to adapt instantly to the platforms' frequently updated rules, changing commission structures and newly launched features (for example, changing logistics models). In short, we don't just 'use' these platforms; we know their rules of the game in Turkey very well and make strategic moves to turn those rules in your favor.
Should I focus on marketplaces or on my own e-commerce site? Isn't managing both too complicated?
It's not 'either/or'; a smart e-commerce strategy needs to be managed as 'both, but in an integrated and balanced way', especially in the Turkish market. Marketplaces (Trendyol, Hepsiburada and others) give you tremendous visibility and ready-made customer traffic, but can squeeze your margins. Your own site (DTC) offers a higher profit margin, brand control, valuable customer data and the chance to build loyalty, but drawing traffic and running operations is on you. Our expertise is managing these two worlds so they feed each other instead of undermining each other. We can use your marketplace visibility to bring traffic to your own site, and use the customer data from your own site to make your marketplace campaigns more targeted. Yes, it's complicated; but our job is to simplify that complexity for you and create a single integrated e-commerce machine that delivers maximum efficiency and profitability from both channels.
How soon will I get results? Do you guarantee success?
In e-commerce, especially in a competitive market like Turkey, the promise of 'instant riches' isn't realistic. What we do guarantee, though, is the fastest and soundest path to success: a data-driven strategy specific to the Turkish market, continuous platform-specific testing and optimization, transparent KPI tracking and disciplined execution. How soon you see results varies with your starting point, the state of the competition and the strategies applied. But our guarantee to you is this: we will set measurable goals (for example, an X% increase in Trendyol sales, a Y% improvement in your own site's conversion rate, a Z-point increase in overall ROAS) and dedicate all our effort to reaching them. We will present progress to you in regular, easy-to-understand reports. Our guarantee is that we will bring the most up-to-date knowledge, the right strategy and the most dedicated effort to maximize your e-commerce potential under Turkish conditions. Your success is our greatest reference.
Why is Trigon Kreatif the right choice?
In the dynamic world of e-commerce, Turkey's marketplaces in particular have their own challenges. Here are examples of how we overcome them: to increase a client's visibility on Trendyol, we didn't stop at keyword optimization; we also analyzed competitors' campaign strategies and developed more competitive, profitable ad models, resulting in an X% increase in sales and a Y% decrease in ad costs. For another brand struggling with profitability because of high commission rates on Hepsiburada and N11, we optimized its product range and pricing and developed strategies to direct traffic to its own e-commerce site, which both improved marketplace profitability and grew the more profitable DTC channel by Z%. For a company whose customers were unhappy because of stock inconsistencies across channels, we recommended and implemented a cost-effective inventory and order management (OMS) integration and achieved operational efficiency. For us, every challenge is an opportunity to create a tailored solution using our experience in the Turkish market.
Let's start with E-Commerce Consulting
Let's talk about your project — free discovery call, no commitment.

